Privacy policy – Stenströms Store

This privacy policy describes how Stenströms Herr- och Damekipering AB (company registration number 556005-7944) collects, uses and protects personal data when you visit our websites or shop in store or online.

We value your privacy and process your personal data in accordance with applicable legislation, including the General Data Protection Regulation (GDPR).

1. Data controller

Stenströms Herr- och Damekipering AB
Stortorget 12
252 20 Helsingborg, Sweden
Email: info@stenstromsstore.com

We are the data controller for information collected through www.stenstromsstoreshop.shop and www.stenstromsstore.com.

2. Information we collect

We collect personal data you provide or that is recorded automatically when you use our services. Examples include:

• Name, address, telephone number and email address
• Order information, including products purchased, payment method and delivery address
• Payment information through Klarna
• IP address, browser type and behaviour on our website
• Communication by email or contact form

3. How we use your information

We use personal data to process and deliver orders; send order and delivery confirmations; handle returns, exchanges and claims; provide customer service; send newsletters if you have consented; and improve our services and offers. Data is used only to fulfil our commitments to you as a customer and comply with applicable law.

4. Legal basis

• Contractual obligations: to deliver goods and services under your purchase.
• Legal obligations: to comply with accounting and consumer legislation.
• Legitimate interests: to provide customer service, marketing and improvements to our business.
• Consent: when you actively choose to receive newsletters or marketing.

5. Data retention

We retain personal data for as long as necessary for the purpose of processing or as required by law, for example seven years under Swedish accounting legislation.

6. Sharing information

We never share your information with unauthorised parties. We use trusted partners for operations, payment and logistics. They process personal data on our behalf under data processing agreements. Examples include Klarna (payments), PostNord / Budbee (delivery), Shopify (e-commerce platform), and our IT and systems provider (technical maintenance).

7. Klarna's privacy policy

We work with Klarna for payments. Klarna collects and handles personal data responsibly with your privacy in mind. Read more in Klarna's privacy policy.

8. Marketing and newsletters

With your consent, we may send email newsletters containing offers, news and inspiration. You can unsubscribe at any time using the link at the bottom of each email or by contacting info@stenstromsstore.com.

9. Your rights

You have the right to request access to the personal data we process about you, correction of inaccurate data, deletion of your data (the “right to be forgotten”), to object to certain processing such as direct marketing, and to withdraw consent at any time.

To exercise your rights, contact info@stenstromsstore.com. If you believe we have processed your data incorrectly, you may complain to the Swedish Authority for Privacy Protection (IMY): www.imy.se.

10. Security

We use technical and organisational measures to protect personal data against loss, manipulation and unauthorised access. Only authorised staff have access.

11. Changes to this policy

We may update this privacy policy when necessary, for example following changes in legislation or our procedures. The latest version is always available on our website.

Last updated: October 2025